FAQ​

   

Can i book online?

Yes you can book online by filling our booking form.

Can I bring my pet to the Casa da Praia properties?

We’re sorry, but we do not accept pets / except for official guide dogs.

Can I smoke inside the property?

Smoking is not allowed anywhere inside the properties. We are very strict about this because most guests prefer a non-smoking environment. If someone has smoked inside the property we carry out a deep clean, and we withhold the entire deposit to cover the cost.

Can you drink tap water in the Algarve?

You should always drink bottled water to avoid the risk of illness.

Can you arrange a maid, extra cleaning or chef during our holiday?

Yes that is not a problem. Just contact us for more information and charges.

Can you send me a brochure of the properties?

Sorry, Casa da Praia Algarve  is dedicated to being as environmentally-friendly as possible, so our portfolio is paperless. We’re also constantly updating our website, which means the information you read online is as up-to-the-minute as possible at all times.

Can we check in early or check out later?

Our check in and check out times are set so our team has enough time between bookings to prepare the villa/cottage to the highest standards for the arrival of the next party. These times may be adapted to suit your arrival time on request, depending on the property’s availability.. Any early check ins or late check outs must be requested at least 24 h prior to the date and will be considered on a case by case basis. Please note: that early arrival and late departure might be subject to surcharge depending on the availabilty.

Do I need a hire car in the Algarve to get around?
It really depends what sort of holiday you are after. It is always convenient to have a car and there are some fantastic places to visit in the Algarve, other parts of Portugal and even Spain. You can book to go on trips but if you are planning on doing a couple, it would probably be cheaper and more convenient to have a car. Also, if you wish to eat out in the evenings it would also be a good idea to have a car.

Can you provide a cot and high chair for my infant?

Cots and highchairs can be booked. Children sleeping in cots must be under 2 years old and only one child per is allowed per cot.

How can i organise a rental car?

Please visit our car rental section for more information.

How big is the pool?

Both houses in Praia da Luz have a private pools. The pool at the 3 bedroom cottage is 2×4 meters. The mosaic pool at the 7 bedroom villa is 5 x 15 meters.

How far is the airport?

Distance Airport Faro – Praia da Luz = 115 km, airport Lisbon Praia da Luz = 295 km
Distance Airport Faro – Vila do Bispo = 135 km , airport Lisbon – Vila do Bispo = 326 km

Is there a hair dryer available?

All our properties come with a hairdryer.

Is eating out expensive in the Algarve?

Like anywhere, it depends where you go. You can generally get a really nice 2 course meal with a drink for between 15 – 20 euro per head. You can find details of local restaurants in the guest folder.

What is included in the property rental cost?

We want our guests to arrive at their villas and get straight into holiday mode. Each of our properties comes complete with the following basic supplies to ensure your stay is comfortable: bottled water bed linen, towels, toilet paper, cleaning products, tea, coffee, pantry essentials (salt, pepper, olive oil and sugar), garbage bags, dishwasher tablets and tea towels. You’ll also receive a special  welcome pack, to help you get acquainted with the Algarve local treats. If you would like to request anything be stocked before your arrival, please speak with one of our team members to arrange.

What currency is there in Portugal?

Portugal is part of the Eurozone. To check the currency exchange please visit
www.xe.com/currencyconverter

What will be the weather during my holiday?

Please check the link to find out about the weather predictions during your stay. http://www.bbc.co.uk/weather/2268339
I would recommend to bring a jumper as it can be quite chilly in the evenings when the sun has gone down.

What is the closest town?

Lagos town is the closest town. From Praia da Luz it is 5 min drive, From Vila do Bispo it is 20 min drive. You have the large local farmers market near the bus station every Saturday.

What time is the property available?

Your holiday home will be available from 4 pm on the day of your arrival. Please let us know our approximate arrival time at least 24 hrs in advance, so we can make arrangements to welcome you. Check in is by appointment only.

What other activities are available in the surrounding area?

Lots of them! We have brochures and information available to help you plan your time with us. You can choose from a number of outdoor activities including horse-riding, diving, boat trips, golf and micro-lighting to name just a few. Lagos itself is a very lively town in-season with a rich history and modern marina.
For more information please visit http://www.visitalgarve.pt/visitalgarve/vEN/

Will i need to pay a damage deposit?

Yes there is a damage deposit to pay. The amounts depends on the type of property. We do a full inspection on the day of departure, and if there is no damage to the property or its contents we return the deposit to the account you paid with. Any damage, loss or breakage are deducted at cost where possible eg, the actual cost of repairs and replacements. Where a unique or hard to find item is missing or damaged, we reserve the right to use an estimated replacement cost.

How far is the beach?

For guests staying in our 3 bedroom cottage in Praia da Luz, the beach is a 2 min walk from the house. For guest staying in our 7 bedroom villa in Praia da Luz, the beach is a 10 min walk.
For guests staying in Vila do Bispo. The closest beaches are Cordoama and Castelejo. They are at 2 min drive from the house. The beach in Lagos is 800 m from the house.

How do i cancel my reservation.

Depending on the property, our cancellation policy is 32 days or 61 days. Your cancellation must be notified by mail only and is not valid until you receive a cancelation confirmation from us. You will be liable for the appropriate cancellation charges as set in our terms and conditions send out to you at the time of your booking.

How will we find the property?

Directions to the property are sent out shortly after your balance is settled.

We are a group of professionals - do we really need to pay the security deposit?

Yes. The security deposit is mandatory for all of our guests, regardless of age, background or professions. We do understand that minor breakages (defined as damage, breakage or extra cleaning to the value of 20 €) can occur and these will not be taken from your deposit, however we ask that you do advise us of any small breakages such as glasses, so we can replace them accordingly for the next guests.

Where do I park my car?

All our properties (except our property in Lagos) offer free parking, either right in front or close by. Our 7 bedroom villa offers onsite parking for 2 cars. The closest parking to our house in Lagos is 3 min walk (avenida dos descombrimentos) or the free parking right outside the city walls.

What is the closest golfcourse?
The closest golfcourse near Praia da Luz is Boavista. For more information please visit www.boavistagolfsparesort.com
The closest golfcourse from Vila do  Bispo is Park de Floresta golfcourse. For more information visit parquedaflorestagolfclub.com

Why do you ask us for feedback after we have checked out?

Because we value your opinion! While we’re confident that the villas in our portfolio are of an exceptionally high standard, your honest feedback and suggestions at the end of your stay helps us on any improvements that may be needed, or any additions that could be made to make the property more enjoyable for our guests.

Why do you need to know so many personal details about our group?

First and foremost, it’s an insurance and health and safety requirement to notify us of who is staying in one of our properties at all times in case of emergency. In addition, Casa da Praia Algarve are the valued homes and we do like to have an insight into the breakdown of your group. Your detailed information will also help us find the right property to suit your group.

Will an iron and an iron board be available at the property?

All properties come with an iron and ironing board.

Will i need to bring travel adaptors with me?

The properties are fitted with European (Portugese) standard sockets.

Where can I surf best in the Algarve?
There are plenty of great beaches to surf in the Algarve. If there is no surf in the South cost head to the West costs and the other way around.

For more information on where the find the best surf spot in the Algarve. Please visit the below link
http://wannasurf.com/spot/Europe/Portugal/Algarve/
For surf rental/lessons
http://www.algarvesurfschool.com/